Frequently Asked Questions

We answer the most common questions we get from our customers on this page. If you have other questions not addressed here, feel free to get in touch with us!

Café Operations

What are your trading hours?

We’re open on Weekdays (except Public Holidays) from 7am to 4pm. On Weekends and Public Holidays, our opening hours are from 8am to 4pm. Note that the main kitchen closes every 3pm, unless otherwise specified. Cakes and drinks are available to order until close.

Is the café closed on certain days of the year?

Our venue is closed on certain Public Holidays in the year which are:

  • New Year’s Day (1st January)
  • Australia Day
  • Labour Day
  • Good Friday
  • Easter Saturday
  • Queen’s Birthday
  • Melbourne Cup Day
  • Christmas Day (25th December)
  • Boxing Day (26th December)

There may also be times when we need to close the venue earlier than usual due to being booked for private functions. Please check in on our website or social media pages (FB and Instagram) to find out if we have shorter trading hours on any day. Alternatively, you can ring us at (03)97205230 or send an email to wonderland@hhcafe.com.au to confirm our trading hours on any day.

Do you take bookings?

Yes, we do! We accept bookings for weekdays, and for groups of 8 and more on weekends and Public Holidays.

To make a booking and to find out more about our booking policies, visit our booking page.

Can I order take away?

Yes, you can! You can either walk in and order your take away meal and/or drink at the front counter. You can also ring us to place your order which you can pick up at an appointed time.

To view our latest take away menu, visit our Menus page.

Do you deliver?

Except for some cake orders, we DON’T offer delivery as a standard service at this time.

What are the peak time hours at the café?

If you are walking in, know that we try our best to seat everyone as they arrive, especially on Weekends & Public Holidays. If you’d like to avoid the crowds, plan your visit so you arrive before 9:30am or after 1:30pm, otherwise, prepare to wait from anywhere between 5 minutes up to half an hour. Most days we can easily sit customers and you don’t need to wait any more than 15 minutes. However on our busiest periods like during school holidays and public holidays, there may be a considerable wait. Also be aware that we may impose a seating time limit of 1.5 hours on our very busy periods which the host will advise you of when you arrive.

How do I make a High Tea booking?

Learn more about our High Tea service here.

What types of payments do you accept?

We accept cash, EFTPOS, Mastercard & Visa. Unfortunately, we don’t accept AMEX payments at this time.

Do you sell gift vouchers?

Yes, we do! You can purchase gift vouchers at the front counter or online starting from $30 value.

Do you cater to special dietary requirements?

We do our best to cater to individual dietary requirements and food sensitivities. Our menu has items that are gluten-free, vegetarian and vegan. However, we do not use separate areas, equipments or tools to handle food in our kitchens so cross-contamination of ingredients is likely to happen. Menu items containing nuts are also properly labeled. We make an effort to list down most of the components of our food, drinks and desserts in our menus so you are properly informed of what comes with the food or drink you’re about to consume. Feel free to have a chat with our staff and they will be more than happy to answer your queries and coordinate with the kitchen so you can have a meal that is safe for you to eat. If you have a reaction to food you’ve eaten at the café, let us know immediately so we can get the necessary medical assistance you need.

View our latest menus here.

Accessibility

Can I bring a pram?

Yes, you can! There’s plenty of space inside the café to accommodate prams.

Can I bring my dog?

The courtyard is pet-friendly. However, for safety reasons, owners need to carry their dogs over the low garden wall.

Where can we park?

We have limited parking spaces on site which are available to customers on a first-come, first-served basis. Plan ahead and check other available parking spaces around the area so you are able to find parking without a lot of fuss when you come visit us. Always be mindful and take the appropriate pedestrian crossings so you cross the road safely especially when you have children or elderly people with you. You can also opt to drop them off at the café first before parking elsewhere.

Is the café wheelchair accessible?

Yes it is! The entrance to the café is clear for wheelchairs to easily go through. Once inside, there’s ample space to move around so you are able to reach your table with relative ease. A wheelchair accessible toilet is also available. If you need any help or assistance at all, don’t hesitate to ask one of our staff.

Is there public transport nearby?

Yes! In fact, we’re just a short 400-m walk from the Bayswater Train Station.