COVID-Normal at THATH

PLEASE TAKE NOTE UPDATED GUIDELINES WITH NEW RESTRICTIONS  PUT IN PLACE BY THE STATE GOVERNMENT.

Please be guided by the following policies which will be in place to ensure the continued safety of all customers and staff as we slowly move towards a state of COVID Normal.

TRADING HOURS 

• Regular Weekday trading hours are from 7am to 4pm.
• Regular Weekend trading hours are from 8am to 4pm.
• High Tea seatings resume some time in Autumn 2021.
• Until further notice, we will not operate during any future Public Holiday.

BOOKINGS & CAPACITY

• Seating capacity will be limited to 90pax inside.
• Outdoor capacity is up to 70pax.
• Seating capacity includes children, 1 yo & up. Please note this when you’re making a booking.
• Advanced and same-day bookings will be available all days of the week including weekends. Patrons are also welcome to walk-in and will be seated accordingly based on table availability.
• Customers can book ahead via OpenTable.
• Your credit card details are required when making a booking either online or via phone/email. You may be charged a fee for last-minute cancellations or no-shows ($10pp).
• At this time, we won’t be able to accommodate larger groups of people (groups of more than 10) due to the limited seating capacity.

DINING AT THE CAFÉ

• At this time, we can only sit a max of 10 people (including children 1yo and up) per table.
• Be assured that each table will be properly sanitised before a new set of guests is seated.
• Until further notice, menus provided will be single-use and will be discarded after guests have left their table.
• In the event we need to provide information to the Health Department for contact tracing, we are required to request for the following information from each guest (including infants and children):
  • First Name
  • Contact Number or Email
• Please use the Victoria QR Code system that’s available at each table to record your visit.
• All groups will have up to 1.5 hours to dine at the café. Staff will remind you when you need to wrap up your meal to allow us enough time to clean the tables and get it ready for the next set of diners.
• Until further notice, customers are required to wear masks at all times inside the venue except when eating or drinking.

TAKEAWAY

• Take away orders can be made in-store.
• All our cakes (except Boxed Sets, Classic Layer Cakes and Celebration Cakes) are available for next-day pick-up! Check our full range at www.hhcafe.shop.
• If you’re coming in for your usual takeaway coffee order, take note we are not accepting reusable cups at the moment. All take away drinks will be served in disposable cups until further notice.
• Note that we will limit entry to two (2) customers at a time who are coming to order or pick-up takeaway at the café. It is highly advisable you order ahead via our online shop so you don’t need to wait long for your takeaway order.

HIGH TEA

• Stay tuned for more details on when we will resume our High Tea sessions at the Queen’s Court.

FUNCTIONS, OTHER EVENTS & SERVICES

• Until further notice, our venue is not available to host any functions.
• Kids’ Cake decorating classes & Kids’ High Tea remain suspended at this time.

KEEPING THE CAFÉ PREMISES SAFE & CLEAN

• As per DHHS guidelines and for the continued safety of all guests and staff, we ask that all guests wear a mask at all times, EXCEPT while eating or drinking. We reserve the right to ask guests to leave the premises when they refuse to wear masks while inside our venue. If you are medically exempted from wearing masks, you will be asked to sit in one of our outdoor tables.
• A host will greet customers at the entrance to advise and guide them on their safe entry into the café premises. Please cooperate accordingly.
• Be mindful of the markers put in place to make sure everyone maintain proper physical distancing at all times at the café.
• We’ve put up signs at each entry way, toilets and wash area regarding proper hand washing and keeping safe during your visit.
• We continue to double up the frequency of sanitation and disinfection inside the café, to keep it a safe space for staff and customers who are coming to dine-in and order takeaway.
• Additional hand sanitation stations are available inside the café to encourage everyone to keep their hands clean at all times while inside our premises.
• We discourage our staff from reporting to work if they feel the slightest bit unwell.
• If customers are showing any symptoms, we highly advice you avoid coming into the café. We reserve the right to refuse entry to symptomatic customers. We advise you stay home, rest and get better. We will be right here waiting for you to visit when you’re feeling well again!

We’re not in the clear yet with regards to COVID-19, but by helping each other out, we are hopeful we can wade our way through this new normal together. Let’s all look out for each other, especially during the moments when people falter and are most vulnerable. The same community spirit that saw us through the past isolation period, will be the same community spirit that will hold us together as we all get back up our feet in the weeks, months and years ahead.